Caltrain Pass Forward FAQ

How can I check the status of my Go Card? 7-10 days after receiving your new Go Pass card you can tap on at a Caltrain Station platform, or email [email protected] to request status.

How can I check the status of my Clipper Card? If your Go Pass was loaded onto your existing Clipper Card please note:

• If you view the Clipper account it may not show the GoPass.
• If you load your Clipper card onto a virtual wallet the GoPass will be displayed as an attachment on the card. (You will also be able to view your riding history through your virtual wallet.)

 What can I do if my card isn’t working? 

• Hold the card over the validator screen where the Clipper logo is for at least several seconds. (Not a quick tap. When tapping quickly, it will give an error message.)
• Be sure to use a validator located on the Caltrain platform. (Not VTA)
• Try another validator in case the one you originally tapped on wasn’t working.
• If you are still having issues, contact us at [email protected], and provide details about what happens when you tap your card including any message on the screen. Include your full name and card number.

Do I need a Clipper Card to apply? No. If you do not have a Clipper Card, you will receive a Go Pass card, good only for travel on Caltrain.

Can I use my existing Clipper Card to load my new Caltrain Go Pass? Yes, you can use your existing Adult Clipper Card. You cannot use a Senior Clipper Card.

Can children participate in the Pass Forward program? No, children are not eligible. However, they can ride for $1 each way. More information:  https://www.caltrain.com/dollarfares)

Do I need to provide any documentation? No documentation is required.

Is Social Security considered income? Yes. You are eligible if total income is less than 75K.

Is there a limit per household? No.

When does my pass expire? Your pass is good for 1 year. (If you applied in December of 2024, your pass will remain active until December 31, 2025.)